LEXINGTON TUTORING, LLC--POLICIES

We take very seriously the personal relationship that exists between the company, its staff and tutors and our clients and their children. We never share any information about our clients with anyone outside the company. The only people inside the company who have access to your personal information are the director and the tutor who need the information to provide tutoring services.

Barring extremely serious emergencies, if a tutor is more than 15 minutes late, the client will be credited that full hour. If a tutor is more than 35 minutes late, the client will be credited the cost of the full session.

Lexington Tutoring, LLC has invested considerable time and expense in finding, training and managing its roster of tutors, and in developing the systems and operations necessary to provide top-quality educational services to its clients. For that reason, our tutors are forbidden from contracting independently with any Lexington Tutoring, LLC client, past or present, whether during the tutor's service with us or after the tutor leaves our service.

Clients for their part, in accepting our services, agree that they will not independently contract with any of our tutors. Any independent contracting between the client and tutor, either while the tutor is commissioned for Lexington Tutoring, LLC, or at any point thereafter, is strictly prohibited.

Lexington Tutoring, LLC takes very seriously its responsibility to clients and makes good faith efforts to screen all of its tutors and select only the most responsible and reliable individuals to deliver our educational services. Nevertheless, all Lexington Tutoring tutors are independent contractors, and Lexington Tutoring is therefore not liable for their speech or behavior. This exclusion includes during tutoring sessions, in transit to and from tutoring sessions, and the periods in-between tutoring sessions.

If you need to cancel or reschedule (or change the length of) your first session, please call our director, Nora, in our office, at 781-652-9649.

What if I need to miss or reschedule a subsequent tutoring session?

We require at least 24-hours notice in order to change the length, time or date of a scheduled session. Any cancellations or requests for changes to the length, time or day of a session made with less than 24-hours notice by email will result in a cancellation fee equivalent to the full value of the cancelled session (or, in the case of a shortened session, the time remaining on the session).

While we understand that sports and doctor commitments may arise rather spontaneously, if you need to cancel or reschedule (or change the length of) your session, call either our director, Nora, in our office, at 781-652-9649 or call your tutor. You may be able to reschedule, but rescheduling is not guaranteed. Your tutor will contact the office to let us know about rescheduling situations and we will email you to confirm changes.

It's best to establish a regular schedule for coaching sessions. Our tutors run full schedules and can rarely accommodate last minute changes, especially frequent ones.

Missed sessions should be made up the same week whenever possible so as to maintain the continuity and effectiveness of the tutoring program. Sometimes we are able to reschedule an appointment to a weekend morning or another after-school slot. If it is not possible to reschedule appointments, we recommend extending the length of your next scheduled appointment, if possible.

Yes, just call if you will be late, but the time missed will be counted as part of the session. Our tutors are expected to wait no longer than 20 minutes for late clients. It is the client’s responsibility to contact the tutor in case of lateness. The scheduled tutoring time will not be adjusted for clients who arrive late. If, for example, a client arrives 10 minutes late for a 60 minute session beginning at 4:00, the session will conclude as planned at 5:00. Clients who arrive late will be charged in full for the tutoring session.

If I need to cancel frequently for reasons other than school holidays and religious holidays, will that affect my work with you?

We often have students on our waiting list for after-school sessions. Once 2 or more weekly slots are reserved for you, we turn down prospective students who might have taken them. When one of our students has no homework due, there is always skill-building or long-range work (e.g., flashcard drill, book reports and SAT prep.). Therefore, we assume that all sessions will take place unless notified otherwise and we cannot commit to working long-term with school-age students who cancel frequently for reasons other than school holidays and religious holidays.

Please assume that your appointment still stands in the event of snow. Even if the schools are closed, we typically remain open. your tutor will attempt to notify you by phone if your appointment must be rescheduled due to extreme weather conditions. Please feel free to call your tutor's cell phone if you have any questions about a snow day situation.

Payment for your first session is due at the time of the session. You are welcome to schedule a few individual sessions in order to establish the effectiveness of the tutor. If you are looking for regular weekly appointments however, we would encourage you to establish a weekly schedule as soon as possible. We usually bill once per week for ongoing sessions by emailed PDF.

If you pay by check, please make your check payable directly to your tutor as explained on your invoice. If you pay electronically rather than giving your tutor a check at a face-to-face session, please send us an email when you post payment and tell us the amount posted and the date it is expected to arrive so that we can note that on your subsequent invoice. In the event of a returned check, we have found it necessary to charge a $5.00 handling fee in addition to the bank charge incurred.